Delivery & Returns
Delivery & Returns
Delivery
UK MAINLAND
| STANDARD | EXPRESS* | |
| Price | FREE | £4.99 |
| Delivery Time | 1-3 Working Days | Next Working Day - Order by 2pm |
*Surfboard orders are excluded from express shipping.
SCOTTISH HIGHLANDS, NI & OFFSHORE ISLES
| STANDARD | EXPRESS* | |
| Price | FREE | Currently Unavailable |
| Delivery Time | 7-10 Working Days | Currently Unavailable |
*Surfboard orders are excluded from express shipping.
* Please allow longer delivery times over Bank & Public Holidays.
Returns & Refunds
Returns
- Contact us to let us know you would like to return an item.
- We will confirm your details and explain what to do next.
- Follow the instructions sent to you to post the item back to us.
Satisfaction Guarantee
Not in love with your order? It's ok, it happens!
We are happy to offer a full refund within 28 days for unwanted items. Once we receive the returned item, we will refund via the original payment method.
Unwanted items must be returned in a resaleable condition in the original packaging.
Christmas Returns
Over the festive season, our usual limit for returns is extended.
All goods purchased from 1st November can be returned up until 31st January.
Pre-Orders
- To place your pre-order, simply add the product to the basket and checkout as normal. We will then dispatch the item as soon as the stock arrives with us.
- Orders that include in-stock and pre-order items will be dispatched once all items are in stock and available.
- Please note that the delivery date on all pre-ordered items is an estimated shipping date only and, although unlikely, may be subject to change. Due to unforeseen events, such as manufacturing and shipping delays, we cannot guarantee the exact delivery date for pre-ordered items.
- Pre-orders are sold on a first come, first served basis.
- Pre-orders are charged when the order is placed. If your order cannot be fulfilled due to unforeseen circumstances, we will issue you with a full refund. You have the right to cancel your pre-order up until the point of dispatch.
- Please contact us if you require further information regarding cancellations.
UK MAINLAND
| STANDARD | EXPRESS* | |
| Price | FREE | £4.99 |
| Delivery Time | 1-3 Working Days | Next Working Day - Order by 2pm |
*Surfboard orders are excluded from express shipping.
SCOTTISH HIGHLANDS, NI & OFFSHORE ISLES
| STANDARD | EXPRESS* | |
| Price | FREE | Currently Unavailable |
| Delivery Time | 7-10 Working Days | Currently Unavailable |
*Surfboard orders are excluded from express shipping.
* Please allow longer delivery times over Bank & Public Holidays.
Returns
- Contact us to let us know you would like to return an item.
- We will confirm your details and explain what to do next.
- Follow the instructions sent to you to post the item back to us.
Satisfaction Guarantee
Not in love with your order? It's ok, it happens!
We are happy to offer a full refund within 28 days for unwanted items. Once we receive the returned item, we will refund via the original payment method.
Unwanted items must be returned in a resaleable condition in the original packaging.
Christmas Returns
Over the festive season, our usual limit for returns is extended.
All goods purchased from 1st November can be returned up until 31st January.
- To place your pre-order, simply add the product to the basket and checkout as normal. We will then dispatch the item as soon as the stock arrives with us.
- Orders that include in-stock and pre-order items will be dispatched once all items are in stock and available.
- Please note that the delivery date on all pre-ordered items is an estimated shipping date only and, although unlikely, may be subject to change. Due to unforeseen events, such as manufacturing and shipping delays, we cannot guarantee the exact delivery date for pre-ordered items.
- Pre-orders are sold on a first come, first served basis.
- Pre-orders are charged when the order is placed. If your order cannot be fulfilled due to unforeseen circumstances, we will issue you with a full refund. You have the right to cancel your pre-order up until the point of dispatch.
- Please contact us if you require further information regarding cancellations.
FAQ
Use this text to share information about your product or shipping policies.
How much will delivery cost on my order?
Currently, all Osprey orders are offered with free standard UK shipping. Please see the table above for an indication of delivery cost. The cost is also shown in the checkout before payment.
When will you dispatch my order?
Orders placed before 2pm are dispatched on the same working day. Orders placed after 2pm will be dispatched on the next working day.
Who will deliver my order?
We work with Yodel, DPD, Royal Mail, Hermes, and XDP. The appropriate carrier is selected at the point of dispatch, so we can’t advise in advance who will deliver your order.
How do I track my order?
You'll receive a confirmation of dispatch email with the details of the delivery, including (if applicable) the tracking number. If you created an account with us whilst placing you order, you can log into your account to check the status of your order.
Whilst every effort is made to ensure you receive your order within the selected time frame, circumstances beyond our control can cause delays. We cannot be liable for any loss as a result of your order being delivered late.
If you select express delivery and your order is delayed by more than a day, you can request for the delivery charge to be downgraded to the price of economy/standard delivery.
Goods will be sent to the delivery address provided at the checkout.
If you're buying multiple items, some may be packaged and dispatched separately.
How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible after placing your order. As we use paperless batch picking, your order may be processed beyond a point where it can be cancelled soon after it is placed. If this is the case, you can either refuse the delivery or arrange for the item to be returned.
Where do you deliver to?
We deliver to mainland UK as per the above information for standard and express delivery. For Highlands, Offshore Islands, and Northern Ireland, the following information applies:
Northern Ireland: 24hr delivery to Northern Ireland is not available. There is a 72-hour delivery option available. Please contact us if you have any questions.
For small and medium items (delivered with Yodel & Royal Mail), we will deliver to Scottish Highlands, Channel Islands and Northern Ireland at no extra cost.
For large items (delivered with XDP), we may be unable to deliver to out of area postcodes, therefore, please contact us before placing your order so we can check if delivery is available.
BFPO address – We can deliver to BFPO addresses through Royal Mail.
What happens if I'm not in?
It is the customer’s responsibility to make sure they are in at the time of the delivery or that they collect the item from the depot/sorting office. Orders which are returned undelivered can be re-dispatched (additional delivery costs will be charged prior to dispatch) or refunded (minus the cost of the failed delivery).
What if my Next Day delivery is late?
If your order arrives later than the expected delivery date shown in the table above, we will refund the next day delivery charge.
